Privacy Policy

YOA ("Your Own Art", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact us for support
• Submit a custom design request

This information may include:

• Name and email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through Stripe)

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, access times, and pages viewed. This helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third parties who assist us with payment processing, shipping, and email services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed through Stripe's secure payment system.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the relevant data protection authority

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@yoa.com.au
Address: Sydney, NSW, Australia